Thursday, May 22, 2008

The Two Steves....

Customer Update: Yesterday I received a call from a gentleman who ordered flowers from us a couple of months ago....he reminded me of his story. His name is Steve and he was ordering flowers for his wife's birthday. Steve was planning several days ahead of time, and we chatted a couple of times about what to send his wife to make a great impression.

When Steve placed his order he signed the card "Love Steve (The one from Florida)". He explained a story about how he and his wife had wondered if the wife's ex-boyfriend (also named Steve!) would send her Birthday wishes on her special he put the little note at the end of his card to clarify, just in case.

On the day of the delivery, I got a call from Husband Steve. The wife was very disappointed. He mentioned that we had such great customer service, and he enjoyed planning the arrangement with us, and therefore was even more disappointed that she didn't like the flowers. I, of course, panicked. People don't complain about our arrangements! I told him we'd make good, or give him his money back, etc.

An hour or so later, he called me back. The ex-boyfriend Steve had in fact sent his wife the "ugly" flowers....PHEW! Our more gorgeous arrangement came just an hour later, and she loved it! His phone call yesterday was to order more flowers.

Thanks Husband Steve, for letting me blog about your story (and for reminding me about it yesterday), and for ordering more flowers from Flower Bar!! We hope we will continue to impress!

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or call us at 404-525-2244

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